Booking Conditions

Descriptions & Photography

All descriptions on this web-site are based on inspections made by or on behalf of ULH and information passed to us, which we believe to be accurate. The descriptions have been written as each Property existed at the time of inspection, and any changes by villa agent/Owners or hotel are sometimes made without prior warning and therefore ULH does not wholly guarantee the accuracy of the information and cannot accept entire responsibility for any decisions made thereafter. Any significant changes will be actioned as soon as we are made aware of them and the relevant information will be updated.

If changes are made after you have already booked we will advise you prior to your departure, if it is your decision to cancel at this point, this may not be without cancellation penalty. In some cases certain facilities and amenities may be affected by a change to local conditions, such as bad weather or low season. Public Holidays and Festivals may also affect the availability of resort facilities. Swimming Pools are not heated unless otherwise stated. Distances to the nearest beaches can be provided and depending on location the beach may be sandy, stones or shale. The photographs throughout the web-site are to provide an overview impression of each Property or destination. ULH cannot accept responsibility for changes made to any furniture, colour schemes or views since the photographs were taken.


Provisional bookings can be arranged and potential bookings may be held for up to 24 hours, pending receipt within that period of a formal confirmation and the relevant booking information. If the required deposit/payment is not received within 24 hours of the initial hold, the booking will be released.

The booking information must include a list of all those passengers travelling with relevant ages for children. Only those listed will be allowed to stay at the villa/hotel unless other arrangements have been agreed and confirmed in writing.

A principle member of the party must acknowledge that the terms & conditions as outlined on the web-site have been read and accepted, which he/she will do by completing the on-line booking details. This person is then responsible for all things relating to the booking and the named guests.

An agreement/contract will exist upon issue of a ULH confirmation/invoice, which will be sent out to you within 24 hours of initial confirmation. As ULH acts as an independent agent for Agents and Owners this agreement/contract is between the Owner and the person who has completed the booking information and who has thereby acknowledged the terms and conditions via ULH.

We advise that you check the details of any confirmation/invoice immediately and if you have any queries please contact ULH as soon as possible. ULH cannot accept responsibility for any inaccuracies that we have not been notified about. After the issue of our confirmation/invoice, should you wish to make any alteration or amendment, this may involve a charge, which ULH will notify you of at the time.

Deposits vary between 25% - 50%  of the holiday price; it also depends on the time of year, destination and the individual property. The amount of the relevant deposit will be advised at the time of booking. Deposits are non-refundable.

The final balance is payable to ULH 12 weeks prior to departure and the balance due date will be presented on your confirmation/invoice. If payment is not received by the due date, we reserve the right to cancel the reservation, and your deposit will be retained and a further cancellation charge may apply. When the full balance has been received along with any required security/damage deposit and all final booking information (if applicable) your documents will be sent to you. This will usually be 10 -14 days prior your departure date. Your balance due date will be advised at the time of booking, if it is required more than 10 weeks in advance of your travel date. 

Travel Insurance - Important.

Having to cancel a holiday is something anyone hopes it doesn't happen to them, but to give you peace of mind we strongly recommend to all our clients that you take an insurance policy that protects you in this situation, as the booking terms mean that we (as much as might want to) are not able to offer you a refund despite the circumstances that you as our valued client might be dealing with.

Security/Damage Deposit

Most villa agents/Owners require an additional deposit, to safeguard against damages etc. to the Property. This security/damage deposit is to guarantee protection of the Property and go towards the cost of any breakages or damage, along with providing payment for any telephone calls and any additional costs which may be incurred during your stay. We ask for you to complete a security damage form and return this to us. It will be held on file until you leave the villa. If any damages or charges are to be deducted from the credit card you have supplied. Please note - No money will be deducted from your card without prior consent from you. If you do not have a credit or debit card - you may pay the deposit with your final balance. 

The Security/damage deposit amount is 20% of the villa cost and the required amount will be advised on the booking form information, at the time of booking.  All furniture, fittings, effects, facilities, keys and other devices and equipment should remain in the same state of repair and condition as it was when you arrived. Damages by you or your guests will result in an appropriate payment being made to the Property Owner direct or to ULH as the agent.

Extras Payment

Should we arrange any extras for you during your stay, such as baby equipment, extra beds, groceries, additional staff etc. These charges can be deducted from your security deposit if they have been arranged while in resort. If pre arranged they these extras should be paid to ULH before you travel. Pool Heating is not included in villa rental costs - there is an additional charge for this.

Check-in /Check-out times

Check-in times are from 4pm* and check-out times before 10am. Request for an early check-in or a later check-out can be requested and will be subject to final confirmation with the Owner as this will depend on the arrival and departure of other guests on the changeover days, so may not be confirmed until near to the travel date. We recommend that you advise us of your requirements at the onset of your enquiry. If your arrival is delayed for any reason you should inform the local contact person noted on the final documentation which is sent once full balance is received for the holiday. *In peak dates these may be different and subject to change due to the high number of arrivals and departures on the same day. We ask for your understanding at these times. 

Late Arrivals

Should you experience any delays with your chosen transportation, ULH does not accept responsibility for the problems this may cause, or for the curtailment or shortening of your holiday.

Special requests

All requests should be made in advance of your departure date and in writing. We aim to accommodate your special requests but ULH has no legal liability to you in the event that the request has not been complied with. 


The responsibility lies with you to ensure that any insurance policy you take out meets your personal and particular needs. Each member of the party is responsible for having valid documentation for travelling abroad and checking any health requirements.

Passports, Visas & Health requirements

It is the responsibility of each member of your party to check they have the correct and valid passport and/or visas for your chosen destination. ULH cannot accept responsibility for you or your party failing to produce or provide the necessary documents. Any concerns should be checked with the relevant embassy or consulate well in advance of travel dates. You should also check for any necessary vaccinations and/or your doctor's clearance to travel. ULH cannot accept liability for any illness as a result of your failure to check and meet the necessary requirements. If you or any member of your party have a medical condition of any kind or are pregnant, you/they should seek clearance of the proposed travel plans from a doctor. If there are any financial penalties as a result of you not complying with these requirements, these will be your responsibility and that of each member of your party.


Prices shown on the web-site are based on a 7 night stay for accommodation only for the maximum number of guests in the villa. These prices are updated from time to time but your specific holiday price will be confirmed to you at the time of booking. The price on your confirmation/invoice will remain the same unless the UK or the local government at your holiday destination introduces additional taxes or charges, which we reserve the right to pass on to you. ULH  also retains the right to change the prices agreed at the time of booking to reflect increases or decreases to the applicable exchange rates. 

All our prices are calculated in Pounds Sterling. No price increases will apply once full and final payment has been received.

Amendment/Cancellation by you

Any amendment you wish to make to the original booking request, after the issue of the confirmation/invoice should be notified in writing, and any relevant charge for this amendment will be advised.

Should you wish to cancel the entire holiday, this should be sent in writing and cancellation charges as per our cancellation policy will apply. The cancellation takes effect from the date the written notification has been received when the relevant cancellation charges become due (see table below). Reasons covered by your insurance policy for cancellation should be referred directly to your chosen insurance company to discuss re-covering the relevant cancellation charges.

A cancellation invoice will be sent to you presenting the relevant charges within 7 - 10 days after receiving your cancellation notice.

Number of days before departure date      Cancellation Fee per booking

 13 weeks or more                                            Loss of deposit

 12 weeks or less                                              100% of Holiday Price

N.B. Any variation in the above charges for certain villas will be advised at the time of cancellation.

Cancellation by us

If ULH becomes aware of any significant change to your chosen accommodation, we may have to cancel your booking. In such circumstances we will aim in conjunction with the villa Owner/villa management / to find a suitable alternative or negotiate a full refund on your behalf.

We shall not be liable for any other costs, expenses or damages arising from the cancellation.

Building Work/Noise

Neither ULH nor the Property Owner is responsible for noise or disturbance originating beyond the boundaries of the Property or which is beyond our control. 

Occasionally building work or road work/maintenance and its associated noise may occur, over which in many cases we have little or no control. When and if we receive notification of any planned work from either the Owner, villa management, we will advise you as soon as possible. ULH accepts no responsibility when we have had no prior knowledge or prior warning. We will assist as much as possible and if necessary assist to find a suitable alternative. Any price difference would be discussed and agreed at the time, however if the alternative offered is more expensive, any additional payment will be your responsibility.

Force Majeure

ULH regrets we cannot accept responsibility for loss, damage, disruption or cancellation of your holiday which has been prevented or affected by "force majeure". This would mean in a case of unusual or unforeseeable circumstances beyond our control that resulted in unavoidable events, even if every opportunity to exercise due care had been taken. For example : War, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, adverse weather conditions, water level changes, sale of a Property and all other similar events outside of our control. You must ensure you have adequate travel insurance for your holiday and claim via your insurance company.


Whilst ULH envisages your holiday going well, you may find an occasion when something is not quite as you would expect it should be. Should you have any such query or complaint during your stay, you must report your problem or concern immediately to the villa management or the ULH Client Services Manager and they will do all they can to assist and resolve this. If the issue/concern is not made known whilst in resort then this may cause a delay or complication when you return home. The contact at the accommodation will advise ULH of your issues. If you find that the problem has not been resolved during your stay, and you wish to take the matter further, you should send full details in writing within 28 days of your return home. Once we are in receipt of your complaint in writing we will act as swiftly as we can and contact all concerned to ascertain an acceptable solution and bring the matter to a close.

Liability of the Company

The Company accepts responsibility for ensuring that any holiday supplied as described on our website and the services offered reach a reasonable standard.

 As we act only as an agent for the Owner of the villas we present, we cannot accept any liability for any act(s) or omission(s) of the Owner or anyone representing, or employed by, the Owner. We also cannot accept any liability for any shortcomings or defects with or in any Property as all Properties are within the sole control of the Owners. The contract with the owner may be subject to additional terms and conditions depending on the Property. Our maximum liability to you relating to any fault with any service we provide (as opposed to any service provided by any third party such as an Owner or local agent for whom we are not responsible) is limited to the commission we have earned or are due to earn for the booking in question.

Operational decisions may be taken by air carriers and airports resulting in delays, diversions or rescheduling. The Company has no control over such decisions, and is therefore unable to accept responsibility for them.

Neither we (owners and employees of ULH, acting as agent for the Property Owner) nor the Property Owner shall be responsible for the death of or personal injury of you or any person named on the booking form or any other person at the property, unless this results from the proven negligence of the owner, (in which case the Owner may be responsible).

We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems, domestic equipment, nor for the failure of public utilities such as water, gas and electricity. Once an equipment fault is reported to either the Property staff, the agent, the villa Owner or ULH, all necessary and appropriate action will be taken to address the fault as soon as possible. ULH has no liability to fix the fault, this lies with the Owner of the property.

Your Responsibility

The Property and all furniture, fittings, effects, facilities and equipment should remain in the same state of repair and condition as at the start of your holiday.  Any damage or loss to the Property or its contents during your stay will be your responsibility which would result in an appropriate payment being made to the Property Owner direct or to us as agent from your security deposit.

The lead person on the booking who has acknowledged our terms and conditions is responsible for the correct and decent behaviour of the party named on the booking form. Should you or any member of your party not behave in such a manner this may result in you and your party being asked to vacate the Property without a refund of the price.

All valuable items left at the Property are done so at your own risk. Neither ULH nor the Property Owner nor our agents are responsible for loss, damage or consequential losses due to theft or any other security related incident howsoever caused. When renting a Property where appropriate it is your responsibility to activate burglar alarms, use any safe provided and take proper care against theft.

Any social events and other functions (e.g. weddings, receptions, large cocktail parties) or gatherings of more than the total occupancy of the Property must be agreed prior to arrival at the property via ULH and with the Property Owner. If agreed, an additional charge may be applicable.


Pets are not allowed without prior written permission of the Property Owner. An additional security/damage charge may be required if the owner does allow you to bring a pet.

Pool Heating

Some of the villa pools can be heated but this is always at an additional cost. Pool heating costs are based on 7 nights (minimum)  and no refund can be made if the heating is requested to be turned off during your stay.  In the unlikely event that there is a problem with the pool heating that cannot be rectified you will be entitled to a refund on the cost of pool heating only, there is no compensation on the actual accommodation rates for the property itself.  If the pool is an outdoor pool there can be no guarantee that the pool water temperature will reach the temperature set on the heater itself or a temperature requested at the time of booking.  Water temperature is governed by the outside temperature during both the day and night.  If you have any doubts please speak to our reservation team who will be happy to discuss the options further and offer best advice.

Changes to our Terms and Conditions

We may amend these terms and conditions at any time to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your experience in using our services, so please ensure that you check our website terms of use frequently. By continuing to use our services after any changes are made, you accept those changes and will be bound by them.